Levitz Furniture Corporation Complaint - Poor Quailty and horrible customer service
CORONA, CALIFORNIA -- Like many of you I purchased a bedroom set and a living room set from Levitz Furniture. After ordering we picked our furniture up becuase their delivery times were months away. After picking our furniture up from a location about 40 miles from us we had problems with our sofa within 60 days. Our sofa cusions started to tear at the seams. After many tries to contact customer service I got no where with them. It took 6 months to get a tech to come to my house to inspect the now ripped cushion covers. They said they would go ahead and replace them just this once but that this was a one time deal. About four months later we still did not have our cusion covers and after many phone calls again we finally got a tracking number out of them. The day they were supposed to be delivered we never got them. Come to fine out they sent them to the wrong address. After prying the address out of them my husband had to search for them. They indeed were at someone else's doorstep. These covers lasted about 2 months and then again started to rip. They refused to do anything for us but offered me a $25 store credit that I told them to keep but they still sent it and it is still open today.
After about a year of continous rips/tears the zippers on the couch finally broke. I called again about a month and a half ago to find out what can be done. I was told after numerous attempts that I can purchase the cusion covers for $150 each. You know our sofas only cost us $800. So they want me to pay $600 for covers. Nice. They are such a horrible company! Ripping people off every corner they can.
I won't even get into the Levitz Credit Card. That is a whole other issue!