Stay Away From Empire Carpet
COVENTRY, CONNECTICUT -- Empire was a bad decision made ! The install of the floor was horrible, the molding came up the next day, called several times to have it fixed was blown off several times then a crew comes out don't speak any English and the guy says the other people didn't know what they were doing they used too small of nails. Also had ships and scratches in floor but of course they did not have the right color match with them so they had to come back and again was blown off several times. They come back tear up most the floor and put it back together the exact same way, made several calls to empire never a call back most of my floor has moved I kick it back into place daily and all the surrounding moldings have been taking out and I have upgraded myself !!!! And if I would have known how easy this floor is to do I would have done it myself !!! Stay away from empire the don't deserve to be in business !!!!
Company Response on :
We were disappointed to read your review. The installation experience you described is not what we expect for our customers. We are committed to working with our customers until they are completely satisfied, and we regret any inconveniences that occurred during your installation process. We would like to follow up with you and ensure that everything has been completed to your satisfaction, but we are unable to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email email@example.com, and we will contact you to discuss the situation. Thank you. Rebekah Clerk, National Customer Service Manager
More Reviews on Empire Carpet: