Suddenlink - No Show for 4 appointments
Internet - Complaint
CHARLESTON, WEST VIRGINIA -- What I thought was a simple enough procedure turned into a typical should have been expected experience. I contacted Sudden link and made arrangements for someone to wait at my home for their 5 hour window (8 am - 1 pm) and of course they didn't show or call. When I called back they informed me my appointment time had been moved. I asked how this was done without asking me, they informed me that they had called. LIE, they had been given my son's phone number who was at my office waiting on their call. Phone never rang. Needless to say they didn't show for that appointment either and when I called to ask where the tech was I was told well, it is getting late and it's probably best if you reschedule there is only about a 50/50 chance they would show now. So I set the appointment for the next day between 1 pm to 5 pm when I could be available as not to inconvenience anyone else to have to sit and wait. Again, no show. I called again and was told that they had called. LIE AGAIN. I informed the "couldn't care less " customer service representative that I wanted to see his call log because no one at any time had called me. At this point I was told that the tech was running late and he would be there between 6:30 pm and 8 pm. I was livid at this point and kept asking the representative if he could GUARANTEE me that the tech was showing if I took time out of my evening to sit and wait AGAIN for the useless tech who has made no effort to show the other three times but again I waited. So, at 8:02 pm I again contacted Sudden link and went through the whole story again and was met with the same "couldn't care less" attitude and finally was told well ma'am I'm not sure what you want me to do but I can cancel the appointment if you would like. HELL YES! Cancel the appointment, I no longer want your service or nor do I have faith that the tech can show up, do the work or do it properly. I am so disgusted with Sudden link and their lack of competence. Not ONE time did ANY of the customer service reps EVER say I'm sorry for your inconvenience ma'am, we will fix this. No one cared about the lack of service all around.