Alpin Haus - Unprofessional, Discourtious, Extremely Poor

Service, Owner - Complaint
Review by k2rnd on 2013-07-30
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
AMSTERDAM, NEW YORK -- I have been a customer of theirs for the past 3-4 years. Their marine division hauls my boat in and out of the water every year. I have a large boat that requires special equipment to move it which they have. We have recently experienced a flood along the Mohawk River here in upstate NY and it caused damage to my boat therefore needing it to be hauled out. I called them to do the job and they refused service to me with some lame excuse about their trailer equipment needing repair. They refused to give me a time when they would rectify the problem on the trailer and therefore be able to service me. Any intelligent person could see that they were lying. I called the owner who listened to my problem but never called me back with an answer. Then I started receiving calls from one of his employees. I was told at that time that they would haul my boat for the last time because it was too big and too heavy for their equipment. My boat has not grown in size or weight over the last few years so that was just an excuse not to service me. FYI..I used only them for service and always paid on the spot...
Now I an stuck to find someone else to haul my boat. (there is no one else in this area with the equipment to do this)
Alpin Haus, its owner and employees are the worst business people I have ever come across.
Don't spend any of your money there for any reason. They can stop servicing you anytime they want and leave you holding the bag. Go to someplace that appreciates your business and is professional and customer oriented. Alpin Haus has gotten too big and rich to service their declining customer base.

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