Frontier Fios Billing Dept - Three Different Fios Billing Employees Can't Resolve a Simple Glitch
Technical, Cust Serv. & Billing - Complaint
FORT WAYNE, INDIANA -- A door to door Frontier representative offered to reduce our bill. She did by getting rid of half of the TV stations we watch! Calls to Frontier techs transferred me to billing. After a half an hour, the employee said he got it straightened out "but needed to have his supervisor" OK it. Nothing changed. Another call to another billing person, promising to resolve the problem with his supervisors OK. Nothing happened. Calls to the 1st employee's extension went unanswered. Another call, another employee who supposedly hand carried the order to a technician to fix the problem. The technician "wasn't in, but they will get the order in the morning."
I am about ready to drive to the Frontier office and ask for the head honcho who has ignored all requests for a signature so this can get resolved.