Choice Hotels Guest Relations - Useless Guest Relations Service/ Awful Company!
Horrifying Hotel Stay With BEDBUGS - Complaint
CORPORATE OFFICE, AZ/ WISCONSIN DELLS ECONOLODGE H, ARIZONA -- Room #251 in the Econolodge, Wisconsin Dells has bedbugs. Even after taking some of the bedbugs up to the front desk and immediately packing up to depart the disgusting hotel, the manager will not issue a full refund of our room charges. I have spoken to Choice Hotels Guest Relations three times now. I was told that the owners of the hotel property would be calling me within the next 72 hours. It's been a week -- no phone call or message from them.
I cannot believe that Choice Hotels has no say in resolving this dispute. Choice, as well as the owners of the filthy property, should be ashamed and embarrassed to subject hotel guests to sleeping with bedbugs! They should have immediately reversed the charges on my credit card, and even tried to go above and beyond that to satisfy a disgusted and horrified guest, who had to disinfect luggage and take our clothes to a laundromat to keep the creepy-crawlies from entering our home.
The bottom line is this: the owners are in denial. They claim to have checked the room and have given it the "all clear." I bet they didn't use a professional inspector -- they probably told some poor maid to go check. They could care less, as long as the money for the room keeps coming in. The General Manager still expects us to pay $50% of our room charge to sleep in a room with bedbugs! ABSURD! I won't pay a dime to be subjected to sleeping with bedbugs crawling on me at 5:00am! Would you PAY ANYTHING to sleep in a bed with bedbugs?!? Show me the professional's inspection papers that say, "no bedbugs present." I captured several bedbugs, took them to the desk as proof, and I bet that the manager or owners never saw them. I went home and researched 'bedbugs.' It certainly WAS bedbugs!
Can't get this dispute resolved to my satisfaction through the hotel management or Choice Hotels. Nobody really cares at this company. Choice doesn't care that this hotel is overrun with filth and bugs. The owners don't believe that they have bedbugs. BEWARE to anybody seeking a decent hotel! Stay away from Choice Hotels at all costs, unless you have stayed at a particular hotel before.
What a disgrace! Worst hotel experience of our lives! Best Western, Wyndham, Marriott, Club Carlson, and Hilton here we come! Ya get what ya pay for....... and more (bedbugs!)