AT&T Internet, Tv, Phone - Just Signed Up, Internet Speed 0.34 Mbp!!! No Lie, Went to speedtest.net

Review by jaimeprepaidlegal on 2013-07-31
Rating: StarStarEmpty StarEmpty StarEmpty Star
CRYSTAL LAKE, ILLINOIS -- Signed up with an AT&T representative;" internet = to my comcast" "ATT is really fast"; TV with movie channels and 300 stations, phone (didn't tell me it was only 250 minutes). The worst is...the internet is really SAD! They sent a technician out the day after installation...because their phone representative tested my internet and it was "very slow"....NO KIDDING! Tech couldn't fix it, so he went to his truck and called in to change my service to their 24 MAX TURBO...so now I was getting 10 mbps....STILL VERY SLOW!! Also, tech didn't ask my permission, as this costs more money!

So, refused to pay additional bill, customer service put back to 12 mbp and is sending another technician out???? Customer service rep, Jim in Cleveland, says he solved my problem??? Not really. w.speedtest.net shows my Download speed at 6:50 pm today at 0.34 mbps....REALLY! Upload speed at 1.33 mbps.

APPARENTLY AT&T HAS TO 'OVERSTATE' (LIE) THEIR SERVICES TO GET CUSTOMERS. I MUST SAY, IF YOU ARE WITH COMCAST....CALL THEM AND WORK OUT A DEAL....DON'T CHANGE TO ATT, THEY AREN'T EVEN CLOSE IN SERVICE OR QUALITY.
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