Cox Communications - Your Lying Thief in the Digital Age
Billing, Bundling Service, Customer Service
EL CAJON, CALIFORNIA -- More like "A huge lying thief in the digital age."
Similar to a prior review, when signing on with Cox it had been recommended that I get a bundle package so that technically even though I didn't need my land line it would be the cheapest route. My bill has never been the originally agreed price!!! Since Mid January.
So for the first couple of months my bill was 20 bucks higher because I was on the installation payment plan for original hookup (5 payments). After that, in my original order I had requested an HD Cable Box with DVR, but by the time I had gotten to sit down and look at my cable setup after the clueless tech finally left I realized the box had no DVR or HD for that matter.
After 2 more weeks for waiting for someone to come out and trade it with a HD/DVR one they still had [snip] messed up on my account!
On my next bill they thought I was paying for 2 DVR boxes and I was getting charged for 2 because the technician hadn't turned in the old one correctly and removed it from my account. So by the time this was figured on my bill I was already sick of Cox.
.I actually got it credited back 2 billing periods later, better late than never, but still wondering when the dust would settle and I could get to sticking to my budget!!! What pissed me off the most is the run around, transfers and wait times to tell them they messed up again. I value my time as much as anyone else but the wait times for every phone call was at least 10 minutes no matter when I called.
So now being on a tight budget and ready to save $$ I was like OK....I know my bill will be $152, no extra on demand movies or fights, bundled "cheapest" package and my installation paid off....then BAM!
For no reason (they still have to explain to me) my cox promotional discount decreased from $35 to $20..all of this within 6 months of initial hookup...so this is another unforeseen increase and is killing my budget!! And my taxes and fees stayed the same-Yes $20 is a big difference in this house. Even if was rich it would be the principle of the situation, but since it's slim pickings I take this quite personally...this money takes away from other things that my family could enjoy hella more than cable...
As of last night I bought a Roku4, set it up all up by myself thank you very much, and have at least 3-4 media devices streaming from it and couldn't be happier. I D/C my Cox half an hour ago and proudly told them Roku...they didn't seem surprised.
Wish I would have pulled my head out of my ass earlier and saved me over $400 bucks, a lot of frustration and time wasted listening to terrible hold music. That is at least an hour of my life I will never get back....not being from this area I thought this was the company to go with, after research I know I have more independent options. Hope this review helps anyone else out there who are having similar problems with "your friend in the digital age"