Comcast - Horrible Customer Service
Customer Service and Techs - Complaint
HATTIESBURG, MISSISSIPPI -- In Feb 2013 I had Comcast cable installed in my home. On the day of installation, the tech was over 3 hours late to the 2 hour appointment window. During the installation, the tech misjudged while trying to drill a hole to run a line into one of the bedrooms and I now have a hole in my living room wall where the drill came through. Along the way I have had a few issues, but they were all pretty easily handled...of coarse after spending 30-40 min (sometimes longer) on hold with the service center. On July 11 my cable box in my living room quit working. After another very long hold session (two days in a row) I was told to swap the box out at my local office. When I went to swap the box out the lady tells me that I have a DVR box and that I haven't been paying for. I tell her that I never asked for a DVR box, just a digital box. She proceeds to tell me that I will be back-billed for the time I have had the DVR box. Anyways, after a few "not so nice" words were exchanged, I left with my digital box. After I get the box home and hook everything up, guess what...that's right...it doesn't work. After another 3 hr wait for someone to call me back, they try sending signals and I still do not have service. They schedule someone to come out (a week and a half later). When the tech comes, he tells me that it will be a $60.00 charge for him to see if he can fix the cable. Negative. He tells me that he can tell me what to do and they won't charge me. Ok. my cable works but goes in and out for the next day and a half. Now it is completely out again. I have spend another 30+ min on the phone with the service center with someone who can barley speak English and is trying to tell me to do everything that has already been done. He did schedule another technician to come out this Saturday (4 days from now). He can't tell me whether there will be a charge or not.
One thing you can bet, this is the absolute last chance Comcast has to make things right or I will be canceling my service and calling a contractor to come do an estimate on fixing my wall and Comcast will be getting the bill for it. (Which is by the way ridiculous that no one has contacted me yet after I have mentioned it to them three times).
In my opinion, don't waste your time with Comcast.