Sprint - 11 Months & Still No Solution to Our Problems.
Customer Service - Complaint
AURORA, ILLINOIS -- About 11 months ago, our contract with AT & T expired. My son, daughter in law, husband & myself, decide to join together in a family type plan. Son & daughter in law have been very happy with Sprint, so after much research, many calls to Sprint, & even a couple visits to a local Sprint store, they had us believe the service in our area, (different than son & daughter in law's area) was not only very good, but improving very soon! Husband & I joined the Sprint family. About 2 or 3 weeks into the contract, I made my first call to Sprint, complaining that people said they were calling us, but it would only ring & ring. Yet we had no log of these calls. I also complained that we often have to drive outside our neighborhood, to make calls. I was told they are working in the area & the problem is temporary. But they couldn't give me a time frame, so I expressed concerns that the problem may not be fixed before my time is up to decide if Sprint is going to work for us or not. I was "assured" my call is documented & this would not be an issue. I explained the importance of my being able to be reached if needed, by my parents who are in poor health, & need me often, Also like every body else, I want to be able to contact & be contact, by my kids, other family, friends, work & so on. Lets just say, in order to keep this review from becoming a book, that about 11 months later, many, many calls to Sprint, many, many visits to a Sprint store location, MANY broken words & down right LIES, form SEVERAL different Sprint employees, my husband are still stuck with paying for this terrible service, no reception most of the time, dropped calls or calls so choppy, we can't understand the caller, people calling us & having the phone ring & ring until they get a massage telling them either our numbers are no longer in service or that the number or code they entered is not a valid number, text messages we have to go outdoors & walk around the yard until we find a spot where the text will send...for a while, then we have to move & find another spot, & so many more complaints! I at one point, was offered $25.00 off my bill for the next 4 months.....Really?? I said no, of course. They also offer to upgrade our phones...You serious??? Upgrade & stay with Sprint?? I'm tired of making report after report & having them do the same thing each time, with the end still being, no resolution to our problem. I said I want what I'm paying for & if they can't give me the service I'm paying for, then let me out of the contract with no early termination fees. I did after all call with my first complaint with in the first 2 - 3 weeks. It seems nobody in the entire Sprint chain has the authority to do this for us. I also want to be reimbursed for a huge portion of the monies paid to Sprint over the last 11 months. As for my parents & my kids, I have been needed many times by my parents, for urgent medical emergencies, & was not able to be reached, same for my kids & others. I do NOT advise Sprint to any of you reading reviews, in order to make an informed decision about cell phone service providers.