Sears - Non-Delivery
Customer Service - Complaint
ONLINE -- I purchased an electric smoker online with shipping to FPO. At approximately the same time I purchased items to be used with the smoker, from other sources. When the other items began coming in I checked the Sears site, which showed the smoker as delivered. The tracking number however, was invalid.
I contacted customer service the first time asking for the actual tracking number. I received an e-mail telling me tracking information was unavailable because it had been shipped USPS to an FPO address. Living overseas we tend to buy a lot of things from the states that we have delivered to us in whatever country we happen to be in. You can definitely track shipping by USPS.
I made contact again and up until that point I had spoken to absolute professionals. The lady on the phone was confrontational and rude. It was as though I was not a customer, but a second class citizen. I told her I would just as soon be refunded my money to spend elsewhere. That's when I first heard of the six week policy for returns on FPO orders. Tomorrow will be my sixth week. I fully expect the run around.
Sears was one of those great American brands that has just lost connection with its customer base. I have a feeling this item was never shipped. Surely some form of tracking number is available when you ship out an item that costs several hundred dollars. At any rate, I will not be a return customer and want nothing more than a refund and parting of ways. If the smoker ever comes in I would prefer to just send it back.