Best Buy Geek Squad Customer Service
PARKER, COLORADO -- Their new Geek Squad policy of having to have an appointment has lost them this customer for all future purchases and I will be tell everyone thinking of buying from them to go somewhere else. 3 techs standing behind the counter visiting. Then one takes 15 minutes to try and find an appointment so we could bring the phone back to order a replacement when they could have had the phone ordered in that time. Going to pick up a hard drive - not only had to come back at an appointment time (all they needed to do was grab and have me sign for it), but then when I came back and was 10 minutes early - everyone visiting behind the counter again - wouldn't take me early had to wait until my appointment time.
We live 45 minutes from Best Buy and have our own business. I understand you wanting to have appointments, but they still need to give the customer the right to wait for a walk up appointment. Even to do their normal scheduled appointment time, we have to block out 3 hours of our billable schedule for a 10 minute appointment to make sure we don't have any of our calls overlap our Geek Squad scheduled appointment. That is stupid business on our part to loose out on making sure our customers are taken care of.
I have never been so mad at a customer service system - even sitting hours on the phone to talk with India.