A&E Service - Poor Customer Service
Icemaker - Complaint
WILMINGTON, NORTH CAROLINA -- My icemaker broke about three weeks ago. I called Assurance who had the warranty on the equipment. They made an appointment with A&E Service. The first appointment was two weeks from the date I called. Two service technicians arrived to fix the ice maker, and said that the water hose was too short and needed to be replaced. They would order the part and it should be here within two to three days. After another week, I called to see what the status was, and was told that the "case" had been closed because the hose was not under warranty. I finally got a plumber and he fixed it the next day. It would have been nice if A&E had told me that the part wasn't under warranty, and have given me an estimate to "repair" the icemaker.
Apparently even the technicians don't know what is, or isn't under warranty - and definitely had difficulty in finding out why no one was communicating with me about the repair, or lack of.