IKEA - Terrible customer service over a BROOM HANDLE!!
No one in store/Customer Service by phone - Complaint
STOUGHTON & WHEREVER CORPORATE IS, MASSACHUSETTS -- Took a drive last Sat 45 minutes from my home to visit the closest IKEA. Among my purchases I bought a broom that comes in two separate pieces (handle and sweeping part). Somewhere between self-pay (paid in cash) and returning to my car with cart, I must have forgotten/dropped or otherwise lost the handle because when I got home, I had no handle. Called the store to ask if they had found a random handle and whether my friend who lives near the store could come by to pick it up. SURPRISE - Can't call the local store altho during the call switching process a recorded voice says "Welcome to the Stoughton IKEA store." Thought I was talking to local CSR but he later said, "No, you can't talk to anyone in the local store." HE was able to reach the Stoughton store and confirmed that, yes indeed, the store found the random (my) broom handle. BUT, they won't give me (or my friend) the broom handle without the receipt. And I can't find the darned receipt. AND, because I paid cash, they can't look up my purchase receipt. So, now IKEA has an extra broom hand that goes with the broom head that I bought. I can't use the broom and they got an extra but choose not to give it to. Am totally shocked that the GIANT IKEA won't give little customer me my broom handle!! AND I can't drive an hour and a half round trip to return the broom head because the won't take it back without a receipt. I am shocked!! And I will NEVER step foot inside an IKEA again even though I found my 'dream' kitchen while I was there. Good-bye, IKEA. I hope you find something fun to do with my broom stick!!