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hobby lobby Complaint - Rude behavior by the manager
Complaint
TUPELO, MISSISSIPPI -- We recently stopped by the Hobby Lobby Store at the Mall at Barnes Crossing location in Tupelo,MS. My wife and sister-in-law went inside the store to shop. There were people at the checkout lines in the store and the doors were open for customers to come inside. They were in the middle of the store when the manager walked up to them and very rudely and loudly told them that the store was closed and that this was a company christmas party.
My wife ask why the doors were unlocked and people in line checking out? She said " There is a sign on the door can't you read?" This was also said in a very loud manner so that everyone in the store could hear her. As my wife and sister-in-law were walking toward the door to leave a lady and her young son were coming in to shop and got the same treatment that they had received. This is poor store management and it will cost this company business in the future. I would like for company officals to review this store and review this manager!
My wife ask why the doors were unlocked and people in line checking out? She said " There is a sign on the door can't you read?" This was also said in a very loud manner so that everyone in the store could hear her. As my wife and sister-in-law were walking toward the door to leave a lady and her young son were coming in to shop and got the same treatment that they had received. This is poor store management and it will cost this company business in the future. I would like for company officals to review this store and review this manager!
Comments:
Posted by Beau on 2006-10-13:
Rude behavior by the employees and management of the Hobby Lobby stores seems to be a pattern. Is this some kind of training that Hobby Lobby gives to thier employees ? I have complained to the corporate office on the Hobby Lobby store in Pensacola, Florida and was told that the problem of rudness was not the policy of Hobby Lobby and that it would be addressed by Customer Service. One more trip to Hobby Lobby to exchange some merchandise, confirmed that the same rude people still worked there and were still being just as rude. Will take my business elsewhere.
Posted by oldschool52 on 2009-06-09:
Had problem with return. I am totally disabled. My wife bought a doll house & furniture for me to have something to do. I have not felt good enough to start this project. I ran into financial difficulties this month (get check once a month) 13 yr old needed to go to Dr. and 19 yr old sone needed $500 worth of breaks. Left me with $10 for the rest of the momth. Told Hobby Lobyy this, that I have some extranious sercumstances. They (mngnt) said all they could do (without reciept) is give 50% on a gift card. I said the gift card does me no good and only 50%? The stuff is unopened new. Paid over $280 for the stuff and they still sell the items. They said no exceptions sorry. You talk about sorry. Of course I stormedout and said I will never buy from there again. If I wasn't in need of the money this month I would have never brought the crap back.
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