Net 10 Customer Service Non-existent
I have had Net 10 phones for years, and never had a complaint until I actually tried to use what they call a "service." Their web site says that you can easily transfer minutes from one phone to another, but does NOT warn you that doing so will result in your own phone being de-activated.
I tried a week ago to transfer SOME of my accumulated roll-over minutes to a friend's cell phone. He had an emergency and was on the road. One of Net 10's techs did the transfer, but failed to mention that my own phone would be deactivated. I did not discover that until I tried to use it the next day. It took two days of phone calls, emails, and a complaint to the FCC to get my phone re-activated. The very next day, Net 10 de-enrolled me from my Easy Minutes plan, which frankly seemed like retaliation for the FCC complaint.
I had to pay a second monthly fee to re-enroll. My phone showed the additional minutes, but no additional service days. My account page online did not show me enrolled in Easy Minutes at all. I waited four days for the page to update, and it never did. Emails to their customer service department generated only form letters that resolved nothing. I called their customer service line this morning, waited on hold for 25 minutes, and finally spoke to a tech again. She updated my phone screen... and then de-enrolled me from my Easy Minutes plan AGAIN!
She said she did not have the capacity to extend the contract, and that I now have to wait until the end of next month to re-enroll AGAIN, or I would be billed a THIRD time this month.
This kind of "service" is beyond outrageous. I have never experienced such a lack of customer service from any company. I do not recommend that ANYONE buy a Net 10 phone -- the trouble, abuse, and grief are not worth the cheap minutes.