T-Mobile - One of the Most Dishonest Companies I Ever Dealt With
Cellular Phones - Complaint
CALIFORNIA -- It seems that no matter what T-Mobile store I go to, I get scammed, while the company itself takes no responsibility for its stores' dishonesty in any way.
One store's employee, when we told him we needed a new phone but wanted to keep the same plan, took us on a roller coaster ride that included promising us that the new plan would keep the same price and minutes, but we had to have our phone numbers changed. Then, when we were in too deep to get out, they made us sign a blank credit card receipt, saying that it was just a procedure and no charge would be made.
Eventually, it turned out that they scammed us. The bill came in the mail and we saw that the new plan cost more and had less minutes. The manager of the store wouldn't talk to us, so we had no choice but to call T-Mobile's customer service. There I got a very polite run-around. Basically, they take no responsibility whatsoever for happens in their stores. They did put us back on the old plan, though, but in short order, the store charged our blank, signed credit card receipt for $269 for cancelling the new plan.
When we needed a new phone again, we went to another store where we were asked if we wanted insurance. We emphatically said no and refused to sign on that line. Nevertheless, when the bill arrived in the mail, there was the insurance charge. I called T-Mobile and they "cancelled" the insurance. We were not reimbursed for the charge that was already made and, once again, they took no responsibility whatsoever for the wrong actions of their store.
Finally, we went to a third store recently looking for new phones. I only needed a cheap one for emergencies, but it turned out that although the store prominently displayed several cheap phones, the one I wanted wasn't available and the more expensive ones were being sold at higher prices than those posted. Once again, calling T-Mobile did no good at all. They were condescending and promised to talk to the store and try to locate the phone I wanted at a Best Buy.
If it wasn't for the fact that their plans are cheaper than everyone else, I would have left them long ago.