Never Never Again Priceline or Budget Rental
Car Rental - Complaint
When I went into the Priceline website, I wanted to rent a car from Denver to Kansas City one way. I clearly typed these one-way destination sites into the spaces provided. However when the "name your price" screen came up, without any indication from Priceline, I was kicked into a cheaper price with a round trip destination. So when I showed up at Budget Rental in Denver the clerk told me I was reserved for a roundtrip destination. The clerk said they couldn't promise that when I got to Kansas City that they would not charge me "hundreds of dollars" for a drop off fee. They told me I had to sort it out with Priceline and Priceline told me I had to sort it out with Budget. Well, Budget couldn't guarantee that I wouldn't be charged and additional fee upon arrival. This process took me so long that I was already going to be late arriving in KCity so I just asked Budget what it would cost to start all over again and get a new reservation with Budget to get a car to KCity. They charged me $200. They told me Priceline would refund my money. HA!!! Even though I had pre-purchased insurance and got a screen that told me that with the purchase of insurance I could cancel my reservation, Priceline told me the reservation was non-refundable. DON'T PRINT A SCREEN THAT TELLS ME I CAN CANCEL A RESERVATION WHEN I CAN'T. FRAUDULENT ADVERTISING!!! I told Priceline that Budget said they would refund the money to Priceline if they called and confirmed that I had not picked up the car.
Priceline said they would call I felt like they were blowing me off to get me off the phone. I received and email that said they were contacting Budget for a resolution and it would take up to 10 days. Mark my word Priceline, I will post that resolution.
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