Hotwire - Refusal to Cancel Inlight of Medical Emergency
Hotwire.com is a complete and total scam!! I recently booked a hotel when a few days later, I had a medical emergency which would require me to cancel my trip. I spoke directly to the hotel, who said they had no problem with the cancellation, however since it was booked with Hotwire, they are unable to do the cancellation, and Hotwire would have to do it. However, when I called Hotwire, after an HOUR of going back and forth, they refused to cancel, even after I offered to pay a cancellation fee instead. This is completely ridiculous as things in life happen, and even with a no cancellation policy, for a returning customer like myself, exceptions should be made for medical emergencies, especially when the hotel has no problem with the cancellation. This is completely unacceptable, and I am a student who was travelling with my friends, and simply cannot afford to blow $600 on a hotel which cannot be used.
I am NEVER using Hotwire again, and advise everyone else to do the same. Booking.com is WAYY better because they often have the same deals AND allow free cancellation. LESSON LEARNED!