DHL is one of the most inefficient delivery services I have ever come across.
FORT MCMURRAY -- If possible, do not choose this service.
1) Without notice, they randomly put a 16$ charge in my package. When I ordered from flatironexperts I had already paid for the shipping.
2) Because of the extra fee they put on my package they are unable to just leave it at my doorstep. Since like regular people I work mon-fri I am unable to meet the delivery person at the door to pay for it myself. I phoned in to Loomis express which works for DHL (Loomis express is the company that gets the shipments from DHL I think and delivers it door to door) about this fee and they said I am not able to pay for it online. Just on the phone. OH THE PHONE
2) Contacting DHL on the phone. I home around 5pm from work and I called this 18553457447 at 5:30pm (the business hours are something - 6:00pm) should be ok right? NOPE. It was an automated voice message saying it was closed.
I have sneak into the bathroom tomorrow at work to call them again. Words can not describe my frustration at this point. It should not be this difficult.
This is the first complaint I have ever written so it shows how terrible the service really is.