Intelliflix Informative - Delivery or DVD lost?
After reading a review by Consumer Reports concerning DVD rental services by mail extolling the virtues of Intelliflix as the "best value in DVD rentals by mail," I decided to sign up for their monthly deal at $16.95 for 3 DVDs at a time. I filled up my queue with 20 titles. I received 2 DVDs after a few days and the third never showed up. I viewed the 2 DVDs and returned them. One was noted as returned and the second never showed up. I received another and returned it. Two of 4 DVDs were now missing. As part of the deal, Intelliflix charges $25 for any missing or lost DVD. Seeing the handwriting on the wall, I emptied my queue and canceled my subscription. I am now being charged $50 for those 2 missing DVDs. Including tax, rental fee for one month and the $50 for 2 missing DVDs, I will have paid $68 to view 3 DVDs. Does this company have a perfect scam going or what?
I fired off a complaint to Consumer Reports' Web Watch with no effect. Intelliflix still uses a video on their web site with one of Consumer Reports' reviewers calling it the best value in DVD rentals. Contrast this with my subscription with Netflix. In 22 months I received 387 movies and only one went missing for which I was charged not one cent. Intelliflix is a ripoff and Consumer Reports is a willing accomplice.
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