Comcast Tech Intentionally Keeps Cutting My Cable Wires
Service Technician - Complaint
LITTLE ROCK, ARKANSAS -- I subscribed to Comcast for about 17 years. I frequently experienced problems with my reception, poor service, and my bill was getting higher. I live in a fourplex now. About three years ago I decided to change to AT&T Uverse. A couple of days later a Comcast technician came out and cut my Uverse cable. One end was wrapped behind another cord about 15 feet up and the other was laying on the ground. I didn't complain at that time. Two years later I have DirecTV. I came home one night to find that my TV was not receiving a satellite signal. I went outside to find that my cables had been cut again. Several cables were scattered around the yard along with a piece of siding torn down. I talked to my neighbor next door and discovered that Comcast had come out that day to install her cable. I spent hours on the phone with Comcast trying to get a supervisor to complain. The only contact I could make with a Comcast representative was with service techs outside the country! Several techs did advise that even though their technician cut the line, Comcast would not be the ones to repair it. What a racket!
Now I have to wait 10 days to get DirecTV to come out and repair Comcast's vandalism! I would have liked to think it would be an option for me to return to Comcast...but it ain't happening now!!!!