Chase Mortgage Co. - Chase Misapplied My Monthly Payment to Fix an Error They Made
Customer Service - Complaint
PHOENIS, ARIZONA -- I do not have an escrow account. Chase paid my tax's and insurance in anticipation of a modification agreement I was considering. I was able to get the tax payments reversed but was unable to do so with the insurance payment. I called Chase twice and offered to pay them the same monthly amount I was paying the insurance company. I was told not to worry about it. When I paid my July payment they applied the insurance amount and left my July payment partially past due. I have two different confirmation numbers that supposed to represent their error being corrected but nothing has happened.