McDonald's Store #5341 - Drive Thru Service
Less Than Half of Order Was Given to Me - Complaint
FAIRMONT, WEST VIRGINIA -- Ordered sandwiches, wraps, fries and drinks at drive thru......paid $15.40
drove thru, window gave drinks and then the bag, said thank you, while talking to another worker in background. We drove home, a distance of 15 miles, children emptied bag and found nothing but the fries....
Needless to say it was phone call to the store, told if we would drive back to town they would give us another order, s another drive back in 15 miles, they wanted to only give what was not given the first round...was told on phone it would be a fresh order, so they gave us a complete order......only to discover they just sent the original wraps and sandwiches, which were soggy and cold but this time. it had been 1 hour 25 minutes from the first order being filled.
They did not offer to just refund the money nor even apologize on the phone. My stopping at McDonalds in the future is not going to happen...there is a Wendys next door.....then maybe I will not have to drive an extra 30 miles to feed the kids lunch..