Direct TV - Cancellation Policy
Billing - Complaint
NASHVILLE, TENNESSEE -- After one year I had to cancel my Direct TV, we had to move because my husband was diagnosed with cancer and we were not going to be able to stay in the house we were in. I called and explained to customer service and they said there was nothing they could do.
I went to the bank and closed the account that they had the information for and opened another one. They then sent me a bill for almost 1,000 stating I didn't return the equipment which I did. They found the equipment but still tried to get me to pay the cancellation fee. I explained my situation, even offered medical proof of my husbands condition and they still refused to waive the cancellation fee.
They are heartless money grubbers, go ahead and send me to collections Direct TV. I only have about 500k in medical bills right now, what's another 1,000!!! JERKS!