UPS Delivery With Signature - Worst Customer Experience Imaginable.
BOSTON, MASSACHUSETTS -- I ordered a $200 present from www.mrporter.com. They shipped it out via UPS - signature required. That's when the trouble started.
1st attempt of delivery: the UPS driver does not use the intercom and does not ring the bell - he leaves a slip. I contact the customer service, give them my phone number and arrange a time for pick-up. (not really annoyed yet as misunderstandings happen)
2nd attempt of delivery: the UPS driver does not use the intercom, does not ring the bell and does not call me - he just leaves a second slip. I contact customer support and ask them why the driver didn't at least give me a call. The lady responds that drivers are not given a work phone and that they are not required to use their personal phone. At this point I get annoyed and ask them if I can pick up the package at my nearest UPS store. This was not an option and they told me to go to Watertown which is about an hour away from me. I work every day and I don't own a car. It is standard practice for USPS and FedEx to leave packages that are not picked up at the closest location so it is convenient for the customer to pick it up when they can.
3rd attempt: I planned my entire day around the pick up- They called me in the morning and I specifically asked what time they were to come by my apartment and she repeated twice 6-7pm.
I finish work at 5 so this gave me enough time to rush home to be there for this package.
But of course UPS decides to come at 5:20 pm instead - WTF.
In future I will go out of my way to avoid using UPS. I have wasted 3 days on them and the worst customer support where they just act like puppets and don't work to resolve any problems. Useless and utterly disappointed by their incompetency- everything from the drivers to customer service.