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Macy's - Online Customer Service Non-Existent

Online Clothing Purchase - Complaint
Review by morgan2131 on 2013-08-02
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Received my package today (Thursday), only to discover it was filled with another woman's order. I called Macy's customer service, believing they would actually have customer service. Nope, not any more..... they can't authorize an over night shipment, so no guarantee that I'll have the items in time for a Saturday event. And to add insult to injury ... the operator expected me to take the mis-delivered items to the nearest Macy's to be returned.

Really??!! That's it ... I'm finished with Macy's.
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