Do Not Contract With Sprint. Horrible Service.
Customer Service - Complaint
MAPLE HEIGHTS, OHIO -- In February I switched over to Sprint since I was out of my contract with Verizon. I had Verizon for over 10 years and never had a problem. My niece asked me to share her Sprint plan so that her bill would decrease. I signed up with Sprint in February and I have had problems with my service ever since. My calls drop constantly and I have terrible reception inside my house. I have to stand on my patio to talk on my cell phone. About 6 wks. ago I spoke to a representative of Sprint concerning the poor service that I have. The person checked my service and noted that it was evident that I experience dropped calls regularly. I was told that I would be sent an adaptive piece that would help to correct the poor reception in my house. I was told that there was a back order for this piece of equipment. As of yet I have not received the equipment and I still cannot talk on the phone while inside my house. I was given a credit of $40.00 for two months.
On July 25th and 26th I had no service at all. I couldn't make calls and I couldn't receive calls. All of my attempts to sent texts failed. On July 26th I went into the store on Chagrin and explained that I had no service. The representative told me that the towers were being worked on. He up dated data on my phone and told me that eventually Sprint's service would get better because of the work that they are doing to improve their towers. The next day I continued to have dropped calls and of course no reception in my house.
Finally I had had enough. I called Sprint on July 30th and asked for my contract to be cancelled due to the service or lack of service that I have received. I was on the phone for at least an hour repeating my complaint to at least 5 different people. Several reps. talked about the maintenance being done on their towers. One representative put me on hold while he supposedly checked with his supervisor about canceling my service but I was somehow disconnected after holding for approx. 5 minutes. I thought that maybe I would receive a call back, but of course I didn't. I called back and had to talk to 4 more people, 2 of which insisted that my service was good according to Sprint's data records. The last representative that I talked to was like a tough guy. He told me that I wasn't getting out of my contract because I had not met my 2yr. commitment. He told me that I could pay 300 dollars to terminate my contract early. I told him that I shouldn't have to pay a penalty for bad service. He too began telling me about the towers being worked on for better service in the future. I asked to speak to his supervisor. He told me that his supervisor would call me back within 48 hours. So far I haven't received a call from that person yet.
I am so sorry that I signed up with Sprint. I will never do it again and I would strongly advise others not to.