Popeyes - Best Customer Service Ever, Anywhere.
Fast Food - Compliment
MONTGOMERY, TEXAS -- I was sitting in the lobby of this Popeye's restaurant, at 14631 Highway 105 West in Montgomery, Texas, with my family eating our dinner. My fries were old, and I told one of the workers who was running around busting her butt for everyone. She was wearing the only green shirt there, so I'll refer to her as Green Shirt, and she had a head set thing on and was helping the people at the drive thru, while helping her coworker at the front, and I caught her attention and told her my fries were old and asked for fresh ones. She never dropped her smile the entire time, and without missing a beat she said, "Of course, I'll go drop fresh ones for you now and bring them out when they're done."
She personally went to where the fryers were, put the fries in herself, and went about doing other things that needed to be done. When my fries were ready, she brought them out with a smile, and I thanked her.
Well, five minutes later, an elder man comes in and was trying to order, but you could tell the girl on front counter was having a hard time with putting what he wanted into a button on her register. The elder man started getting angry, raised his voice, which caught all the Popeye's employees, and my family's, attention. The other employees were obviously really busy working the drive thru, but here comes Green Shirt to the rescue!
She had her wonderful smile on, asked the gentleman exactly what he wanted, took all his berating and his foul language that he was directing at the girl that had been working the register, as she stood next to Green Shirt.
Ms. Green Shirt apologized, sympathized with him, even though he was talking about how the young (her) generation is going nowhere in life, she kept her smile, put his order on cash register, packaged every thing he ordered, and had it all bagged up before he could even get his change. He continued to talk negative to her, and all she did was smile and was nothing but respectful and understanding. She even gave him a free apple pie for his "troubles" and wished him back to visit that Popeyes once again.
As soon as he left, she ran back over to her coworkers at the drive thru, and started boxing their chicken, boxing biscuits, and making sides. She is incredible! She not only did her job, she did everyone else's as well. She is an incredible worker, and a great person in general.
Right after the elder man left, my family and I were cleaning our mess and I went up to her to compliment her. She only smiled and said she didn't deserve it, that no matter what her main goal is to keep the customer happy, and boy, she excels at it! We will be returning to this Popeyes store, mainly because of Ms. Green Shirt's amazing-ness.
Oh, I did ask her name, and her name is: Amber.
If you go to this Popeyes and Ms. Amber, a.k.a Green Shirt, is working, you will not have a bad experience EVER!!!