Alamo Rent A Car - Claim for Damage Two Weeks After Return of Car
2014 Ford Mustang - Damage Recovery Unit - Complaint
PENSACOLA, FLORIDA -- My wife and I rented a Mustang convertible from Alamo in Pensacola for a short beach vacation. Nice car, and the Alamo folks at the airport were very pleasant both at pick-up and return. Trouble started two weeks later when we received a letter from Alamo's "Damage Recovery Unit" alleging $2100 in damage to the car, which had apparently been driven over a curb or similar obstacle. I called, got a person on the line, and said categorically we didn't damage the car, period. Rep said she would have Damage Recovery unit review, which it turns out just means they renew their claim. Our insurer, USAA, advised to just pay the deductible because "the consumer never wins these." Two bits of advice: first, don't ever, ever, ever rent from Alamo. Second, get a statement from any rental car company at turn-in, saying no damage. Otherwise, any negligent employee drives that car over a curb and doesn't want to own up to it, you pay. Seems to be Alamo policy.