TD Bank - Horrible Customer Service
Retail Branch - Complaint
SUMMIT, NEW JERSEY -- My wife and I set up a TD Bank account for my 15 year old daughter. They gave us a pin, and after a few weeks, my daughter got around to using the card, which didn't work. I took it to the ATM and it didn't accept the PIN we were given.
So I went to the teller who said she wasn't authorized to help me with the PIN problem. So then I waited in line for the desk people--a woman and a man who were both occupied with customers. I was #2 in line. I waited and waited and waited.
Finally I called the customer service line. My daughter spoke with them and after a few minutes, they decided they couldn't help her because she wasn't able to verify her last transaction (she told them there were no transactions as the account had been set up just a few weeks earlier). So that was a dead end.
So we continued to wait and wait for the desk people, who continued to be buried in their computer and barely even speaking to the customers they were serving.
Then I back up to the teller, and asked for the last transaction, which after a few minutes, she indeed verified that it was the account setup deposit. She gave me that exact amount.
So, I went back to my daughter's position in line for the desk people, and of course there was no change there. She called the phone line again, and after running through that gauntlet again -- this time with the amount of the initial deposit -- she was informed that the representative STILL wouldn't help her. She either had to see the branch personnel or have a new PIN mailed to us. We chose the later but continued to wait in the branch for the desk people.
Now I'm pretty pissed off. We waited to the 30 minute mark, and there was still little sign of any progress/life/intelligence or anything else happening at the desk.
Complete inertia. Like watching paint dry.
I got up, Marched over to the man (the branch manager) and told him I would be back tomorrow to close our account. He tried to stop me or apologize and I said "too late, see ya". Then I turned around, and as I was about to March out of the branch, I realized there were EIGHT other customers standing in line behind me to see the desk people!!
America's most convenient bank??!?!? If there were ever a open-and-shut case of false advertising! Geesh!