ACN - A Stressful Nightmare, Misleading Company
Home Phone Service - Complaint
FORT WASHINGTON, MARYLAND -- We had to cancel the account with ACN because as soon as we switched from Verizon to ACN, our phone service was turned off. We were without phone service and internet access for 2 weeks trying to get reconnected to Verizon. ACN has no power to provide telephone service on it's on.
Apparently, they must lease air space from companies like Verizon. So Verizon has the power to turn you on and turn you off, not ACN. We had to negotiate with Verizon to get our phone service back. It took 2 wks to resume our service.
After not providing us with any service, ACN had the nerve to send us a bill! This has been a very stressful experience dealing with this ACN organization. Be careful! I would not recommend ACN to anyone.