Cingular Wireless Complaint - Find a way out of your contract
STERLING, VIRGINIA -- I was a cingular customer for over 10 years--largely because my phone usually died before the 2 year period ended, so I had to keep getting a new contract. Recently I learned two very expensive lessons about how Cingular manages their contracts. 1) Several years ago, I added a second phone to the account. I learned when trying to cancel the account this year that early termination fee (of $150) is PER PHONE. Apparently each phone has its own contract, though I have never signed more than one piece of paper. 2) I had a phone stolen from my car in December and found Cingular to be extremely unhelpful. First, they told me that there was nothing they could do for me (i could of course buy a new phone, but to get a new phone number I'd have to get a new contract). Then they said that if I just cancelled the phone that had been stolen, I would have to pay the full (2 phone) monthly fee anyway and would have to pay the $150 early termination fee, for the phone that I NO LONGER HAD. As I recently failed in my final attempt to have this resolved, I thought I would pass along the supervisor's statement to me. "With all due respect, that stolen phone was still under contract." Keep in mind that I had been a faithful customer for well over 10 years... When the phone was stolen, all I wanted them to do was convert it to single phone account without a fee, but that was not something they were willing to do. I was, and remain, very disappointed.
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