Chase Bank - Great Customer Service
Customer service people - Compliment
VANCOUVER, WASHINGTON -- My wife and I have been with Chase for about 5 years. We went to them after some extremely rotten dealings with Wells Fargo, with whom we had been with for more than 20 years. We have a checking account only with Chase, along with a debit card, no credit cards whatsoever.
Since being with Chase, we have had nothing but great service from their personnel in our neighborhood. The branch we use is located in the Fred Meyer (Kroger) store near our home. The people there are helpful, friendly, and always seem happy to see us and to attend to our questions and problems.
About a year ago, I inadvertently got involved with a credit monitoring outfit in Texas, believing that they would get a one-time $30.00 fee for their report. Instead, this credit monitoring outfit hit our account for $30.00 three months in a row. We went to our local Chase bank and told the representative there about this. We were told that we would be getting back all but the original $30.00. Instead, after just a very few days, less than a week, we had all the $90.00 back in our account. The only thing the representative at Chase asked of us was to let him know when and if the money was returned.
What ever anyone else might say about Chase, they have treated my wife and me with the utmost respect and great service.