Priceline.com - Unreliable, False Advertising Horrific Customer Service
Customer service, booking - Complaint
WORLDWIDE -- I kept seeing seeing Priceline.com commercials running as if they were such a popular good standing company so I figured I would give them a try instead of Hotels.com or Expedia which I have used several times in the past. Originally I was going to just book a room through their so called drastically reduced rates. However the website kept popping up suggesting that I save 60% by naming my own price. What a joke, I entered $99 for a three star hotel in Anaheim. It came back stating that they couldn't find anything close to that price for that quality (give me a break full price 3 star rooms are $140 average)and suggested that I increase to $119.
Against my own intuition I tried it. So it told me it booked me for a room at the Annabella hotel, after it charged my credit card it would go on to state that it could not tell me what type of room I would be getting but I would have to contact the hotel directly for that. What a shock I end up having to do more work for the so called travel service. I call the Anabella, first occurrence they did not yet have my reservation and suggested I call back the following day. So, as I called the following day, I am told that they had booked me for a single room, and if I wanted to have a double I would in fact have to pay the hotel directly $25 more dollars. Needless to say I was furious, I called Priceline.com customer service, which oddly enough seems to be based in India. After 3 phone calls and several push and enter options I spoke to a real person. Guess what he was about as helpful as a . From what I could understand he was saying that in the "contract it states that they do not guarantee what type of room" Excuse me, but what the he!! am I going to do with a king size bed and 4 people I told him. He went on to say there was nothing they could do..
I of course requested a supervisor who offered more of the same pathetic nonsense. While I was on the phone educating him in US profanity I happened to look up the price for the Annabella on Hotels.com. What do you know there was the room I needed for $139, $5 less then the Priceline.com guaranteed lowest price. I decided to just disconnect the call with the so called supervisor of stupidity and called the hotel direct one more time. I asked to speak to the manager, then and only then was I finally able to get some assistance. Because they have had negative experiences with Priceline.com she understood the problem and assured me she would upgrade me to a room with two beds.
Hallelujah, it only took 3 hours out of my Saturday to obtain a rate I could have booked directly through Hotels.com to begin with. Do yourselves a favor do not waste a second of your time or any money on this foolish, deceitful company .