Sears Appliance Replacement, Horrible Service
Kenmore Elite Refrigerator - Complaint
JEFFERSON CITY, MISSOURI -- We are currently in the process of dealing with Sears to get our 1 year old Kenmore Elite refrigerator replaced.After two weeks of failed repair attempts, on Friday July 26 our refrigerator was deemed unrepairable. We were told that we would be contacted in 24-48 hours to get this process taken care of.
On Saturday the 27th I called to check up on the process and was told that I takes 3 days and we would be contacted on Wednesday. Since we are without a refrigerator for our family we called on Tuesday to see if we could get an answer sooner and were again told close of business Wednesday we would be contacted. Wednesday came around and we never were contacted, so Wednesday evening I called again (these are 1-2hour calls by the way because we always have to be transferred 3 times). On this call I was told that the processing team is behind and it is taking 5 days so we would be contacted on Friday. Friday comes, I wait through the afternoon and decide I will call to check again. I am now being told that it is in "process" and this is apparently a department that no one can talk to because we cannot get any new timeframe at this point.
The refrigerator we are wanting is in stock at our local sears and could have been delivered Friday had they met the original 3 day timeframe . Now we are just left waiting on a call from them.
Do yourself a favor and look elsewhere if you are in the market for new appliances .