Sprint - Customer Service Is Better at McDonalds
iPhone 4s - Complaint
LADY LAKE, FLORIDA -- My experience with Sprints customer service started when I noticed my IPhone 4S was "extended" for 5 days. Now I realize when the phone is roaming this is going to happen; however it's not supposed to happen for a week conseculatively. So I was surprised when I called *3 which is supposed to call Sprint directly and I received a message stating that I had called Verizon wireless.
Out of concern I called the 800 number for Sprint where I was told to shut my phone off and they would restart the phone, fixing the problem. Unfortunately not only did that not fix the problem but made the phone completely unusable. Now at this point I was using my boyfriends cell bc mine was no longer making or receiving calls. I was then told to do a master reset where I lost everything including all of my contacts and pictures. Still the problem was not fixed. So I was advised to go to a local Sprint store. Now I had to go three days without a phone bc I work and that was the soonest I could get to a store.
The person who "fixed" the phone was outrageously rude, blamed me for breaking the phone and even suggested that if he couldn't fix it I would have to pay for another one and wait a week for it to come in, which was totally ridiculous because the phone stopped working because of what they did to it. And furthermore why should I have to wait for a new phone when you would think they would have phones in a Sprint store that sells cell phones. I was then told that the person who was fixing my phone who was in a "sprint" store and wearing a "sprint" shirt doesn't work for Sprint and couldn't help me at all. When I questioned him he felt the need to tell me it was like the people who work for "McDonalds" they work under the person who owns the franchise. So, I then said you mean to tell me if I go to McDonalds and they screw up my order I have to pay for another one even though it was their fault? I don't think so. Oh and when I tried to ask for a manager, I was first told there was none, and then that he wasn't in the store that day. I guess they didn't want me to speaking to him.
Even when I told them I was planning on switching my provider I was told that I had to pay an early termination fee just to keep my phone number. Because of course they want there money. Nevertheless my phone was eventually fixed but my experience with Sprint both on the phone and in the store was disgusting. I now understand why they are rated poorest in customer service. I always pay my bill on time and I just can't wrap my head around paying for something I didn't do. I will not recommending Sprint to anyone.