Park Place Lexus - Had to Replace Pax Window Due to Plastic Clip Cracking. Cost $805
Service Department -2007 Lexus E-350 - Complaint
PLANO, TEXAS -- Front pax window window failed to close properly. I thought it might have been a loose track or something minor. We purchased this Lexus E-350 new in 2007, and it has only 43,000 miles on it. I took it to Park Place Lexus where we purchased it, for repairs. They called to advise the entire glass had to be replaced due to the cracking of plastic clips attached to the window. Lexus does not sell the clips, hence the entire window had to be replaced and the new window had to be tinted. The total cost of repair would be just over $800. I had them give me the old window because I couldn't believe that Lexus would put such a cheap piece of junk on this expensive " luxury car". Guess what, they did! The clips are just glued to the window, and could be replaced very easily, if available. Based on what I've read since, it is apparent that Lexus should admit this problem, fix it, and reimburse those of us who have had the problem. They should also have a recall to maintain their customer service image. I was planning to purchase a new Lexus 460 prior to this. Now I am seriously considering a Mercedes instead.