Park Place Lexus - Had to Replace Pax Window Due to Plastic Clip Cracking. Cost $805

Service Department -2007 Lexus E-350 - Complaint
Review by Bngschultz on 2013-08-04
Rating: StarStarStarEmpty StarEmpty Star
PLANO, TEXAS -- Front pax window window failed to close properly. I thought it might have been a loose track or something minor. We purchased this Lexus E-350 new in 2007, and it has only 43,000 miles on it. I took it to Park Place Lexus where we purchased it, for repairs. They called to advise the entire glass had to be replaced due to the cracking of plastic clips attached to the window. Lexus does not sell the clips, hence the entire window had to be replaced and the new window had to be tinted. The total cost of repair would be just over $800. I had them give me the old window because I couldn't believe that Lexus would put such a cheap piece of junk on this expensive " luxury car". Guess what, they did! The clips are just glued to the window, and could be replaced very easily, if available. Based on what I've read since, it is apparent that Lexus should admit this problem, fix it, and reimburse those of us who have had the problem. They should also have a recall to maintain their customer service image. I was planning to purchase a new Lexus 460 prior to this. Now I am seriously considering a Mercedes instead.
Comments:3 Replies - Latest reply on 2013-08-04
Posted by BigAl on 2013-08-04:
If you think that Lexus is expensive to repair, wait until you get that Mercedes.
Posted by T on 2013-08-04:
This kind of issue is not confined to Lexus. BMW headlights have had issues where an accessory part is unavailable, requiring the replacement of the entire $800 assembly.

In fact, I made two parts for the inside of my VW Passat headlights after impact with a deer snapped them (plastic), because of the same issue. Those would have been $380.

As BigAl points out, a Mercedes is going to be even higher in maintenance costs.
Posted by F. on 2013-08-04:
Unfortunately these days that's how a lot of parts are made, ease of manufacturing/shipping/supply is a big deal. And like Trmn8r said, it's not exclusive to Lexus by any means.

Also if you think Lexus has expensive parts, then you probably will not enjoy the Mercedes Benz ownership experience at all.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.