T-Mobile - Bait and Switch Scam
Owner - Complaint
PHILADELPHIA, PENNSYLVANIA -- We went to the T Mobile store at 10090 Red Lion Road Philadelphia PA and received a written price schedule for 3 phones from the manager Zhanna which was $160 + taxes and normal federal fees. We were also advised by her that out activation fees would be waived. It took us 2 months and many, many calls to T-Mobile customer support who stated that the manager was the only one who could help us. We even were threatened to have out phones cut off due to past due amount of the activation fees. On top of this T-Mobile said they could not discuss the account with us since it was under the name [snip]. Really! Who has the same first and last name? Since we signed up out per month charges have been $240+. All attempts to resolve the issue even with the written and signed pricing schedule have been futile. Of course the manager who signs us up no longer works their and now we need to go to court. Don't get scammed like we did and avoid T-Mobile and this store in particular. They people behind the desk seem to realize we have been scammed but ownership seems very shady and T-Mobile customer service seems inept. In fact, twice while at the store their computers where down at the customer service desk.