Charter Communications - Charter Customer Service Fails to Stand Up to Even a Low Standard
Charter Television - Complaint
SIMPSONVILLE, SOUTH CAROLINA -- I am not a Charter customer. However, the company I am employed by is. We are a medical facility that provides "end of life care" to patients and families. Many times these patients, and or families in crisis with immense stress are sports fans, and find relaxation and comfort in watching their team. Having the family participate in an event like this strengthens bonds, and decreases stressors. Attempting to locate a particular channel, for a particular game is impossible.
Their online chat isn't a chat, it's a customer avoidance device. Their customer service phone number is difficult to locate, and the office is closed evenings and Sundays... when many customers are watching television and need assistance.
I feel very sad for these families, and patients that have limited time left to share an event that has meant so much to their lives, and happiness. Charter Communications should be embarrassed that their opportunity to address this has passed and they have failed.