Travelocity - Extremely Poor Customer Service
Airline Travel - Complaint
SAN ANTONIO, TEXAS -- We booked our flight 3 months prior to our vacation. Since booking our flight, Travelocity emailed us 3 times on changes on our flight with United Airlines.
On the morning of our departure, while at the ticket counter, we are told by the airlines we are being charged a fee of $160. per person for changing our flight arrangements. We informed the ticket agent our tickets were purchased with Travelocity & Travelocity had emailed us on flight changes.
We immediately called Travelocity while standing at the counter and was informed by Travelocity that it was the airlines that made changes, therefore, we need to deal with the airlines.
Since we were running short on time and to avoid missing our flight, we paid the $320.00 and decided we would deal with the situation when we return from vacation. It's been over a month and Travelocity doesn't dispute changes were made to our flights but instead they are having us deal with the airlines to try to get our refund.
We are VERY DISAPPOINTED and will NEVER recommend nor use Travelocity again. Sometimes it's better to pay a little more for a travel agent then to deal with this type of situation.
It's been so frustrating speaking with a service representative at Travelocity because of the language barrier. We had a difficult time understanding and communicating with the representative.
I truly hope Travelocity reads all the reviews and take action.