Uhaul Does Not Honor Reservations
UHaul.com - Complaint
DENVER, COLORADO -- I reserved a sport trailer because it was the smallest and therefore the most fuel efficient and was exactly the size we needed. I was informed 2 days before pickup that I was "upgraded" to a 4x8 trailer because of "lack of availability". First, isn't a reservation supposed to reserve availability? If not, what is the point of a reservation? What twisted definition of reservation do they use? Second, a 4x8 trailer is NOT an upgrade - it is twice as heavy and cheaper.
An "upgrade" means that you get something better and more expensive for less. They failed on both accounts.