OnStar Doesn't Know What Vehicles They Will Support
Customer Service - Complaint
NATIONAL, NEW YORK -- I just got off the phone (hung up on) the most unpleasant customer service representative, Orlando. I am looking to buy a 2003 Subaru Outback Legacy that is ALREADY equipped with Onstar in the dash. I need to know if it will work and be supported by Onstar if I purchase the vehicle. I was also going to ask if the three buttons function the same as the newer model Onstar, since they are different looking and there is no support for 2003 models on your website. Unfortunately, I never got to ask that, since he kept interrupting me and telling me to push the button. He repeatedly tried to tell me that Onstar supports an Onstar mirror that I can buy for the vehicle. I don't want to buy a second Onstar system. I want to know if the system that is already there will work. He kept repeating to push the button and if I got a live representative, the system was working. The car is not in my driveway-I am looking at it to purchase. I told him that when I was in the vehicle, I did push the button, but I got a recording of a commercial for Onstar services.
Finally, he says that I should have pushed it twice. And that he cannot tell me anything about if you support that age system or if it might work or be able to be renewed. He kept telling me to go back to the car lot and make them get the car and start it and push the button twice and see if someone answers. I do not believe that nobody at Onstar knows whether or not you support systems that were installed in 2003 Subarus. I asked for technical support and he would not transfer me. Even if I DID but that car, I wouldn't activate that system now.