Saks Fifth Ave In Jersey Garden Outlet - Poor Service and Dishonest Sale
Men's Shoes Department - Complaint
ELIZABETH, NEW JERSEY -- My husband and I shopped at the Saks Fifth Ave men's shoe department in the jersey garden outlet. The department was poorly staffed with only one service person. We were interested in a pair of shoes on the shelf with a sale sign clearly marked additional 50% off clearance price. We waited over 30 min for the sales person who lost the shoe box and mistakenly got the wrong size twice. We confirmed with the sales person on the 50% off and there was no dispute since the sign was clearly marked.
When we got to the checkout counter, however, the discount did not ring up. We asked to speak to a manager and waited for another 15 min since the manager was in the bathroom. We asked the manager to honor the discount. The manager and the sales person went to check it out and only the sales person returned and informed us that the discount only apply to a few style but they did not mark the selected styles yet. We were very disgusted with Saks' service and decided not to purchase the item.
We were very disappointed by Saks poor service and failure to honor their own sale sign. It was clearly their inefficiency and poor management that led to the sale sign confusion but they refuse to honor it. The manager did not even have the courtesy to return and explain the mistake to the customer.
We believe this store is grossly mismanaged. We will never return to this store again.