Dish Network - Dish Misrepresented That You Can Watch Live Tv And Record Four Shows.
Customer Service - Complaint
THE COLONY, TEXAS -- Dish told we can record 4 shows and live TV. As we used the hopper we realized if we record 3 shows you cannot watch live TV. When I called customer service all they could do is apologize and recommended we watch a recorded show.. I said I am upset because it was misrepresented to us. I don't want to have to do that... that is not what we signed up for. Then they tried to sell me to upgrade to another hopper.. Really.. more money... They told me I should have known since they have it on their website, so it is my fault not their employee that is not telling customers correct information. Now we are stuck in a two year contract.. but please don't sign up with Dish.. they have terrible customer service..
I spent about ten minutes with the first representative and was told I didn't not need to repeat my complaint because he would explain my issue and he lied.. I had to explain again to the second customer service representative with only elevated my frustration level.