Bank of America refuses to disburse funds from late father despite documentation and won't say why
CD, Checking Account - Complaint
MARLTON, NEW JERSEY -- Despite presenting proper documentation (power of attorney, executorship papers, etc) Bank of America refused to disburse a CD and checking account in our names, following my father's death. It took them two weeks to tell the local office the request is declined but when I asked for documentation they said no, it's an "internal document." So now I must pay our attorney to pursue the disbursement of our funds because Bank of America does not know how to read standard legal documents and does not even feel compelled to provide me with an explanation of their actions.
So I guess they just plan on keeping thousands of dollars belonging to an account holder. They're no stranger to illegal activities and horrifyingly bad customer service, so I guess I shouldn't be surprised. Don't deal with them - nothing to gain and a lot of lose.