Cricket - Deceptive Sales Practices
Samsung Galaxy S4 - Complaint
USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, 1 for $100 and 1 for $55. We would pay $600 up front, mail in the rebates, and pay only $445.00 total for the phone. He would also give us FREE phone insurance saving an additional $10.00 per month. Obviously there must have been some sales incentives to push the S4.
After phone activation, I didn't see any insurance listed for no-charge, so I called. Sure enough - sorry, you don't have insurance and Sales reps can't give it free. That will be $10.00 per month extra if you want it. Also - be wary, I found out there is a $200 deductible any time you use the insurance. I passed.
Next, they denied my $100 rebate and gave me the $55 rebate. They said only 1 per MEID number. Sorry for the mix up. That is easy to say after they have your money. I'm trying to at least get the $100 rebate instead of the $55. One thing about rebates - Companies count on people not redeeming them and submitted claims being denied.
I am so angry with them, I will file complaints with as many consumer organizations as possible. If I can save anyone from buying into their deceptive practices, I will be happy.
As soon as I get this rebate, I am switching to another carrier as quickly as possible.