Direct Tv - Very Unhappy With Service
BUFFALO, NEW YORK -- Just a heads up to anyone looking for TV service. I would never recommend direct TV for the following reasons. First, although we pay for the movie service we have never been able to access it and when we call, no one can tell us why. If we want someone to come out and look at it there will be a service change. Also, at least every few months we get charges and services we don't want. This results in a long drawn out process, usually having to go back several times so they remove the current months charge instead of what they always want to do which is charge this month and remove for the next month. Currently, I'm going to pay an extra $15 because customer service gave me mis information last month and now I'm stuck paying a charge because of their error. I spoke with several people and well..... "Unfortunately there is nothing we can do," has been the common response.
So for anyone reading up on reviews, I advise you to proceed with caution. Their promos are usually very good, however their customer service is horrific. Happy hunting everyone!
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