Ipowerweb.com Complaint - Warning ipowerweb.com webhosting service

Review by lorraineboot on 2006-03-21
WEBSITE, CALIFORNIA -- Two years ago I had joined ipowerweb.com for my web site hosting needs . I paid for two years in advance to get the lower price price and that included domain name registration. Ipowerweb.com shut down my website after only one years service. I called , I sent numerous e mails to put that website back on. They only replied once saying they tried to charge my credit card and it was declined. I responded that I paid in full for two years so why are they even trying to charge my card? They still would not put my website on, so I had no choice but to write and call my credit card company and send a printed receipt that I was paid for two years with domain name registration renewals for both years. My credit card co. got my one years money back for the one year ipowerweb.com shut my site off for. Then that finally got ipowers attention. I received a phone call saying they will put it back on with two months free and to authorize my card to pay again BUT IPOWERWEB.COM told me to pay for a chargeback fee of $35. I said I am not paying because they shut my site down for nearly a month and no one there would listen to me until I got my 2nd years money back. I went to vizaweb and after I got my money back so I could get my website back on . Then I find out IPOWERWEB.com has my DOMAIN NAME locked. I wrote complaint letters to ICANN and BBB and somehow my site got back on . Now IPOWERWEB.COM is doing this agin to me. The registration was due for renewal and I thought Vizaweb had control but no, IPOWERWEB.COM has it locked again. I called to renew registration and they are telling me to pay that $35 chargeback fee plus 2 years web services fees. I am going thru this nightmare with IPOWERWEB.COM all over again. I picked the name for my sons karate site , now they have control over it. Do not do bussiness with these people. I found alot of webhosting forums saying they are having this same trouble . They are getting theeir sites off for no reason and IPOWERWEB.COM is not responding to them either.Here is a link to some posts . copy and paste to your browser. http://www.ahfb2000.com/webmaster_help_desk/showthread.php?p=20781#post20781
Comments:2 Replies - Latest reply on 2007-11-30
Posted by miketech on 2006-03-21:
I use to love Ipowerweb but I'm moving my clients away from them as they come due. hostgator seems to be the new kid on the block I like. Seems like web hosting companies are great for a year or 2 then nothing but trouble. Especially if they get bought out.
Posted by PrlJns on 2007-11-30:
I have also been defrauded by Ipower web. After receiving an e-mail confirmation of the cancellation of my account (which was initiated 3 months prior to renew date), my card was charged for a 1 year renewal. After being on hold for 1 hour, I actually spoke with a person, who said my money would be refunded within 5 business days. half of my money was refunded. Now I'm fighting for the balance of my money. Not because $50 is a big deal, but I refuse to be robbed by these people. Of course now I get no e-mail responses, and their idea of customer service is a complete joke. Just try to get a rep on the phone in under 1 hour on hold...NOT gonna happen.

I would NOT recommend this joke of a company to anyone.

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