Sears - Kenmore Elite Dishwasher Is Anything But
Kenmore Elite Dishwasher 665.13183K800 - Complaint
LOMBARD, ILLINOIS -- We used the former Sears subsidiary The Great Escape to completely remodel our kitchen 4 years ago, including all new stainless appliances, and are overall very pleased. The only Kenmore appliance we got was the Elite Dishwasher model 13183K (rest all GE) at a price of over $1,000. It cleans well and has been very quiet.
But after 2.5 years, it started leaking. After Sears couldn't get a repairman out for several days, we used Maytag repairs. A new water diverter cost us over $350. That was 15 months ago and it has now failed again.
We need yet another diverter, which the repair place says is the only one they have replaced and has failed again. I hate to buy a new DW for $900+, but why should I spend another $275 (plus the $75 for the service call, which I have to pay anyway) and risk being in the same boat in another year or two. A dishwasher that was a promoted as a high end model and cost that much should be good for 10 years at least. I'm probably crazy hoping to get any response from them.
Sears used to have great appliances and we have owned plenty of them. But if they can't get their act together in one of their stronger perception categories (Kenmore appliances), it's no wonder they are sliding into oblivion.